- The inquiry is only for tickets refund requested on EVA's website.
- Please follow the award tickets rules for Infinity MileageLands Member's award ticket refund.
- Routing to/from USA: A no-penalty 100% refund will be given if the refund application is made within 24 hours of purchase and if the ticket purchase was made at least 168 hours prior to the first flight departure.
- We will apply to your financial institution regarding your refund as soon as possible. However, please note that since the actual refund date is subject to the terms and conditions of the card-issuing bank, your refund request may take up to a period of 2 months to process; hence, the refund amount may not immediately appear in your credit card bills., and any applicable service charge will be deducted accordingly.
- In order to protect your right, refund money will only be sent to the original creadit card used to purchase this ticket.
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