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For questions about EVA SKY SHOP, contact:
Operating Hours:Mon ~ Fri AM 9:00 ~ PM 5:00
Customer Service Hotline：0800-535678 (Taiwan only)
Office Fax :+886-3-3510018
For a refund, products must be returned within 14 days with proof of purchase. Refunds are given for defective products only. Cosmetics are personal items and thus, open packages and used items are non-refundable. For questions about EVA
Sky Shop, contact:
EVA AIRWAYS CORP.
8F, 376 Hsin-nan Rd., Sec. 1, Luchu, Taoyuan Hsien, Taiwan, ROC
Over 18 years: 50 cigarettes or 50 grams of cigars or tobacco products. 2.25 litres of alcohol beverages. General goods notexceeding AUD 900.
A reasonable amount of tobacco products and spirits under control of customs agents are allowed.
200 cigarettes; 50 cigars or cigarillos; 200 grams of manufactured tobacco and 200 tobacco sticks. 1.14 litres of liquor or wine or 24x355ml. bottles or cans (8.5 litres) of beer or ale; gifts up to a value of CAD 60 per recipient.
Staying less than 6 months: 400 cigarettes; 2 bottles of alcoholic beverages (each bottle not exceeding 750ml); a reasonable quantity of perfume for personal use.
EU: including Austria, France and Netherlands
17 years of age and older: 200 cigarettes; 50 cigars; 100 cigarillos (max. 3g each) or 250 grams of tobacco. 1 litre of spirits over 22% volume or 2 litres of spirits or aperitifs less than 22% volume; and 4 litres of still wine; and 16 lites of beer. Other
goods up to a total value of EUR 430 (per adult).
Over 18 years: 19 cigarettes; or 1 cigar or 25 grams of other manufactured tobacco. 1 litre of alcoholic liquor above 30% vol.
Adults only: 200 cigarettes; 25 cigars or 100 grams of tobacco and 1 litre of liquor; a reasonable quantity of perfume; personal goods up to a value of USD 250 per passenger.
Over 17 years: 200 cigarettes; 50 cigars or 250 grams of tobacco and 2 litres of alcoholic liquor or wine. 2 ounces of perfume and 1/4 litre of toilet water.
20 years of age and older: 400 cigarettes; 100 cigars; 500 grams of tobacco. 3 bottles of alcoholic beverages (of about 750ml each). 2oz of perfume and maximum JPY 200,000 worth of goods.
Over 19 years of ages: 200 cigarettes or 50 cigars or 250 grams of tobacco products. Over 20 years of age: 1 bottle (not exceeding 1 litre) of alcoholic beverages. 2 ounces of perfume; gifts up to a value of KRW 400,000.
100 cigarettes; 10 cigars (max. 3g each); 50 cigarillos or 100 grams of tobacco. 1 litre of alcoholic liquor (over 30% volume).
200 cigarettes; 50 cigars or 225 grams of tobacco. 1 litre of alcohol and maximum MYR 200 worth of goods.
Over 17 years: 200 cigarettes; 50 cigars or 250 grams of tobacco. 4.5 litres of wine or beer and 3 bottles of spirits (1.125 litres each) and maximum NZD 700 worth of goods.
Over 18 years: 400 cigarettes; 50 cigars or 250 grams of tobacco and 2 bottles of wine or spirits (not exceeding 1 litre each).
Over 18 years: Wine, spirits or beer not exceeding 1 litre each. Tobacco and chewing gum to be declared on arrival.
Taiwan, Republic of China
20 years of age and older: 200 cigarettes; 25 cigars or 1 pound of tobacco. 1 litre of alcoholic liquor, a reasonable quantity of perfume and maximum TWD 20,000 worth of goods.
200 Cigarettes, 250 grams of tobacco or equal weight of cigars; 1 litre of alcoholic liquor.
Over 17 years: 200 cigarettes, 50 cigars, 100 cigarillos (max. 3g each) or 250 grams of tobacco. 1 litre of spirits over 22% volume; or 2 litres of spirits or aperitifs less than 22% volume; and 4 litres of wine; and 16 litres of beer; other goods up to
a value of GBP 390.
Over 21 years: 200 cigarettes; 50 cigars or 4.4 lbs of tobacco; 1 US quart of alcoholic beverages.
18 years of age and older: 400 cigarettes; 100 cigars or 500 grams of tobacco. 1.5 litres of liquor at 22% volume and above; 2 litres of liquor below 22% volume or 3 litres of other alcoholic and soft drinks.
Although EVA SKY SHOP endeavors to ensure that this information is kept up to date, the allowances may change without notice.
Each order can accept one credit card only. Card limitation:
Note: Electronic credit cards will not be accepted for inflight duty-free purchases.
If your journey involves more than one flight, we suggest you do your duty-free shopping on the final sector. If it is necessary for you to carry your duty-free goods though a security checkpoint, the cabin crew member handling your purchase
will seal any products containing liquids, gels and aerosols in transparent plastic bags along with the receipts for those products. Please do not open the sealed bags before you arrive at your destination. Thank you for shopping with EVA Air and have a wonderful
Q1Any specific advance reservation time and flight for online advanced reservation of products?
A1For passengers on all international flights of EVA AIR and UNI AIR departing from Taoyuan, Taipei, Kaoshiung and Taitung Airports, you may pre-order starting from 15 days to no later than 24 hours before departure. For flights from Europe, North America,
Australia and New Zealand to Taoyuan, Taipei, Kaoshiung and Taitung Airports, You may pre-order starting from 15 days to no later than 72 hours before departure. For all other flights not specified above, passengers may pre-order starting from 15 days to no
later than 48 hours before departure. Except for domestic shuttle flights and joint flights of non-EVA AIR and non-UNI AIR flights.
Q2Any difference between Preordering payment and regular in-flight duty free?
A2To provide advance ordering of duty-free goods, we’ll provide online credit card service system starting from September 1, 2011. Credit card limit will follow regulations of respective card issuing banks. For orders completed before completion of the
online system, please pay on plane upon pickup of goods. For cancelled order and reorder online please pay with credit card online because payment on the plane is not available. Refer to the
CUSTOMER SERVICE-Shopping Point. for details.
Q3>Any restrictions for credit card payment?
Q4Any quantity restrictions for product reservation?
A4Due to limited loading space and limited supply in flight, this company will set limitations on supply of each product according to circumstances. The flight attendants will deliver the online reserved duty-free products to you and collect payment.
Q5Can we make online reservation of products without reservation or only on standby?
A5Online reservation of products is not allowed if you have not made reservation and confirmed reservation due to unconfirmed schedule.
Q6Any discount for reservation of duty-free products?
A6Internet reservation service would regularly debut discount for reservation of duty-free products.
Q7Why reservation orders cannot be deleted?
A7Reservation orders intended to be revised have exceeded the stipulated reservation time.
Q8Are duty-free products available for reservation via telephone or in flight?
A8Presently duty-free products reservation service is limited to online reservation only.
Q9Any difference in payment in flight with the online reservation price?
A9Price of reservation duty-free products could differ due to change in price, currency and discount or promotion. Actual price will be at delivery in flight. And changes in price will not be notified separately.
Q10Can group passengers make product reservation?
A10Group passengers should first check your reservation number (with English name already input) with the reservation and ticketing travel agency before login.
Q11Any restrictions for advanced flight reservation?
A11Except for domestic shuttle flights and joint flights of non-EVA Air and non-Uni Air flights, all flights of EVA Air and Uni Air departing or arriving at Taoyuan Airport accept online reservation within the specified time.
Q12Is it possible to miss the purchase order even finished the preorder on-line?
A121.If your flight schedule or cabin class changes, your original preorder will be cancelled automatically. Please place a new preorder before the deadline at your convenience.
2.We apologize if for unforeseen reasons such as flight disruption, aircraft rotation and operational requirements etc may hamper the availability of preordered items on board your flight.
Q13In the event I changed my flight schedule or class of flight, will the placed order be automatically cancelled or will it be transferred to the new flight?
A13If your flight schedule or class of flight changed, your order may be cancelled due to flight booking or other flight operation factors. You are advised to check whether the order has been cancelled or not, and reorder again within the advance ordering
Q14Why can’t I order additional goods after completion of advance ordering?
A14Current operation requires you to delete the original order and then reorder.
Q15Why ordering is unavailable after obtaining the Booking Reference Number (for group passengers)?
A15Group passengers made reservations via the travel service agency, you’re advised to check with your travel service agency to ensure your name has been included in the reservation list.
Q16What should I do if I want to return certain goods after completion of advance ordering and goods pickup?
A16You’re requested to complete the order on the plane and then proceed with return of certain goods.
Q17Upon completion of advance ordering but I no longer want the goods ordered, what should I do if the order has exceeded the advance ordering time and cannot be deleted?
A17Upon goods pickup on the plane, please tell the flight attendant you do not want the ordered goods. The flight attendant would accept order cancellation without payment.
Welcome to the EVA SKY SHOP. On every EVA Air flight, you’ll be able to shop in comfort and make your purchases from a superb range of products. EVA Air carries
a selection of the best cognacs, whiskies, fragrances and cosmetics.
MARC JACOBS Honey Solid Perfume Necklace (Limited
BATINO Two Changeable Fairy's Magic Necklaces Collection
ESTEE LAUDER Modern Chic Face Palette
TEL : 0800-535678 03-3515936 FAX : 03-3510018