SKY SHOP

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For questions about EVA SKY SHOP, contact:

Operating Hours:Mon ~ Fri AM 9:00 ~ PM 5:00

Customer Service Hotline：0800-535678 (Taiwan only)
Email:shopping@evaair.com
Office Fax :+886-3-3510018

Shopping Point:

1.For passengers on all international flights of EVA AIR and UNI AIR departing from Taoyuan, Taipei, Kaoshiung and Taitung Airports, you may pre-order starting from 15 days to no later than 24 hours before departure. For flights from Europe, North America, Australia and New Zealand to Taoyuan, Taipei, Kaoshiung and Taitung Airports, You may pre-order starting from 15 days to no later than 72 hours before departure. For all other flights not specified above, passengers may pre-order starting from 15 days to no later than 48 hours before departure. Except for domestic shuttle flights and joint flights of non-EVA AIR and non-UNI AIR flights.
2.Credit card limit will follow regulations of respective card issuing banks. Each order can accept one credit card only. We accept most major credit cards for online preorder as follow：

3.To ensure the rights and benefits of the buyer, you’re required to bring your credit card used in ordering for confirmation by the flight attendant upon pickup of goods. If relevant documentation is unavailable to prove identity of buyer goods pickup will be unavailable, and the company will automatically cancel the order.
4.Due to storage limitations, some items may be out of stock.
5.Illustrations do not necessarily show the actual size of items.
6.Prices in NT$（New Taiwan dollars）, US$ and ¥ are shown following each item.
7.The sale of Duty Free alcohol items is based on the local regulation of Tobacco & Alcohol Control and related rules.EVA AIR reserves the right not to sell alcohol to passengers under eighteen.

Australia

Over 18 years: 250 cigarettes; 250 grams of tobacco products. 2.25 litres of alcohol and maximum A$900 worth of goods.

Cambodia

200 cigarettes or equivalent quantity of tobacco. 1 opened bottle of alcohol and a reasonable quantity of perfume. Currency must be declared on arrival.

Canada

200 cigarettes; 50 cigars or cigarillos; 200 grams of manufactured tobacco and 200 tobacco sticks. 1.5 litres of wine; 1.14 litres of liquor or 8.5 litres of beer and maximum C$60 worth of goods

China

400 cigarettes; 1 bottles of spirits.

EU: including Austria, France and Netherlands

200 cigarettes; 50 cigars; 100 cigarillos or 250 grams of tobacco. 1 litre of spirits over 22% proof; 2 litres if less (1/2 for EU residents). 50ml of perfume and 250ml of cologne.

Hong Kong

Over 18 years: 19 cigarettes; or 1 cigar or 25 grams of cigars; or 25 grams of other manufactured tobacco. 1 litre of alcoholic liquor with an alcoholic strength above 30% by volume measured at a temperature of 20℃.

Indonesia

Over 21 years: 200 cigarettes; 50 cigars or 100 grams of tobacco and 1 litre of alcohol.

India

Over 17 years: 200 cigarettes; 50 cigars or 250 grams of tobacco and 2 litres of alcohol.

Japan

400 cigarettes; 100 cigars or tobacco products in total not exceeding 500 grams in weight. 3 bottles of alcohol (760ml each). 2oz of perfume and maximum ¥$200,000 worth of goods.

Korea

200 cigarettes. 1 litre of alcohol. 2 oz of perfume and maximum US$400 worth of goods.

Macau

200 cigarettes; 50 cigars; 100 cigarillos or 250 grams of tobacco（total weight not exceeding 250 grams）. 1 litre of wine and alcohol less 30% proof or 1 liter of alcohol over 30% proof.

Malaysia

200 cigarettes; 50 cigars or 225 grams of tobacco. 1 litre of alcohol and maximum M$200 worth of goods.

New Zealand

Over 17 years: 200 cigarettes; 50 cigars or 250 grams of tobacco. 4.5 litres of wine or beer and 3 bottles of spirits (1.125 litres each) and maximum NZ$700 worth of goods.

Philippines

Over 18 years: 400 cigarettes; 50 cigars or 250 grams of tobacco and 2 bottles of wine or spirits.

Singapore

Over 18 years: Wine, spirits or beer not exceeding 1 litre each. Tobacco and chewing gum to be declared on arrival.

Taiwan, Republic of China

200 cigarettes; 25 cigars or 450 grams of tobacco. 1 litre of alcohol, a reasonable quantity of perfume and maximum NT$20,000 worth of goods.

Thailand

Cigarettes, cigars or tobacco each or in total must not exceed 500 grams in weight but cigarettes not exceeding 200 in quantity. 1 litre of alcohol.

U.K.

Over 17 years: 200 cigarettes, 50 cigars, 100 cigarillos or 250 grams of tobacco. 2 litres of still table wine. 1 litre of spirits over 22% proof or 2 litres of sparkling wine. 60ml of perfume and maximum £145 worth of goods.

U.S.A.

Over 21 years: 200 cigarettes; 50 cigars or 3 lbs of tobacco; 1 litre of alcohol and maximum US$100 worth of goods.

Vietnam

400 cigarettes; 100 cigars or 500 grams of tobacco. 3 litres of wine; 2 litres of liquor under 22% proof or 1.5 litres of liquor above 22% proof.

Although EVA SKY SHOP endeavors to ensure that this information is kept up to date, the allowances may change without notice.

Each order can accept one credit card only. Card limitation:


NT$8,000	NT$10,000	NT$8,000	NT$8,000	NT$8,000

Note: Electronic credit cards will not be accepted for inflight duty-free purchases.

VISA WAVE: Cards marked with "ELECTRON", "ELECTRONIC", or "ELECTRONIC USE ONLY", and show the cardholder's name and the card number in non-raised print.
MASTER PAY PASS: Cards showing the cardholder's name and the card number in non-raised print.
Cards in novelty formats without magnetic stripes, such as key cards, wristwatch cards, and mini football cards.

If your journey involves more than one flight, we suggest you do your duty-free shopping on the final sector. If it is necessary for you to carry your duty-free goods though a security checkpoint, the cabin crew member handling your purchase will seal any products containing liquids, gels and aerosols in transparent plastic bags along with the receipts for those products. Please do not open the sealed bags before you arrive at your destination. Thank you for shopping with EVA Air and have a wonderful flight.

Q1Any specific advance reservation time and flight for online advanced reservation of products?

A1For passengers on all international flights of EVA AIR and UNI AIR departing from Taoyuan, Taipei, Kaoshiung and Taitung Airports, you may pre-order starting from 15 days to no later than 24 hours before departure. For flights from Europe, North America, Australia and New Zealand to Taoyuan, Taipei, Kaoshiung and Taitung Airports, You may pre-order starting from 15 days to no later than 72 hours before departure. For all other flights not specified above, passengers may pre-order starting from 15 days to no later than 48 hours before departure. Except for domestic shuttle flights and joint flights of non-EVA AIR and non-UNI AIR flights.

Q2Any difference between Preordering payment and regular in-flight duty free?

A2To provide advance ordering of duty-free goods, we’ll provide online credit card service system starting from September 1, 2011. Credit card limit will follow regulations of respective card issuing banks. For orders completed before completion of the online system, please pay on plane upon pickup of goods. For cancelled order and reorder online please pay with credit card online because payment on the plane is not available. Refer to the CUSTOMER SERVICE-Shopping Point. for details.

Q3Any quantity restrictions for product reservation?

A3Due to limited loading space and limited supply in flight, this company will set limitations on supply of each product according to circumstances. The flight attendants will deliver the online reserved duty-free products to you and collect payment.

Q4Can we make online reservation of products without reservation or only on standby?

A4Online reservation of products is not allowed if you have not made reservation and confirmed reservation due to unconfirmed schedule.

Q5Any discount for reservation of duty-free products?

A5Internet reservation service would regularly debut discount for reservation of duty-free products.

Q6Why reservation orders cannot be deleted?

A6Reservation orders intended to be revised have exceeded the stipulated reservation time.

Q7Are duty-free products available for reservation via telephone or in flight?

A7Presently duty-free products reservation service is limited to online reservation only.

Q8Any difference in payment in flight with the online reservation price?

A8Price of reservation duty-free products could differ due to change in price, currency and discount or promotion. Actual price will be at delivery in flight. And changes in price will not be notified separately.

Q9Can group passengers make product reservation?

A9Group passengers should first check your reservation number (with English name already input) with the reservation and ticketing travel agency before login.

Q10Any restrictions for advanced flight reservation?

A10Except for domestic shuttle flights and joint flights of non-EVA Air and non-Uni Air flights, all flights of EVA Air and Uni Air departing or arriving at Taoyuan Airport accept online reservation within the specified time.

Q11Is it possible to miss the purchase order even finished the preorder on-line?

A111.If your flight schedule or cabin class changes, your original preorder will be cancelled automatically. Please place a new preorder before the deadline at your convenience.
2.We apologize if for unforeseen reasons such as flight disruption, aircraft rotation and operational requirements etc may hamper the availability of preordered items on board your flight.

Q12In the event I changed my flight schedule or class of flight, will the placed order be automatically cancelled or will it be transferred to the new flight?

A12If your flight schedule or class of flight changed, your order may be cancelled due to flight booking or other flight operation factors. You are advised to check whether the order has been cancelled or not, and reorder again within the advance ordering time.

Q13Do I need to reorder if order is placed before September 1, 2011?

A13For orders completed before September 1, 2011, you may pay on the plane upon picking up goods. However, if your order has been cancelled after September 1 and reordered, payment for new order will be effected by credit card online and cannot be paid on the plane upon goods pickup.

Q14>Any restrictions for credit card payment?

A14VISA、MasterCard、JCB、AMERICAN EXPRESS、Diner。

Q15Why can’t I order additional goods after completion of advance ordering?

A15Current operation requires you to delete the original order and then reorder.

Q16Why ordering is unavailable after obtaining the Booking Reference Number (for group passengers)?

A16Group passengers made reservations via the travel service agency, you’re advised to check with your travel service agency to ensure your name has been included in the reservation list.

Q17What should I do if I want to return certain goods after completion of advance ordering and goods pickup?

A17You’re requested to complete the order on the plane and then proceed with return of certain goods.

Q18Upon completion of advance ordering but I no longer want the goods ordered, what should I do if the order has exceeded the advance ordering time and cannot be deleted?

A18Upon goods pickup on the plane, please tell the flight attendant you do not want the ordered goods. The flight attendant would accept order cancellation without payment.

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