★The inquiry is only for tickets refund requested on EVA's website.
★We will apply to your financial institution regarding your refund as soon as possible. However, please note that since the actual refund date is subject to the terms and conditions of the card-issuing bank, your refund request may take up to a period of 2 months to process; hence, the refund amount may not immediately appear in your credit card bills., and any applicable service charge will be deducted accordingly.
★Please follow the award tickets rules for Evergreen Club Member's award ticket refund.