Award Upgrade

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Note:
  • This system is available to ticketed passengers with confirmed reservations made by EVA Internet Booking System.
  • Reservation for Award Upgrade can be made 7 hours prior and up to 360 days before departure. Currently Award Upgrade online only allows point-to-point itineraries.
  • The system is unavailable for the following passengers:
    1. Passengers requiring assistance (such as those with medical conditions).
    2. Passengers under the age of 12 who are traveling unaccompanied. (UM, Unaccompanied Minor).
    3. Passengers traveling with infant(s).
    4. Group travel passengers, bookings of 10 or more passengers in one single booking reference.
    5. Passengers traveling in U/E/H/Q/V/W/X/N/G booking class code.
  • The system is not available to passengers traveling on charter flights, unscheduled flights and code-sharing flights operated by other airlines.
  • Please be noticed that if you reserve the Award Upgrade within 24 hours prior to flight departure, your original special meal requirement will be re-arranged on required basis without confirmed.
  • Y,B,M,S (Economy) tickets are eligible for an upgrade award to Royal Laurel/Super Business/Premium Laurel by deducting miles.  (Upgrade Certificate are limited to the next higher class only . Successive class upgrade is not allowed)
  • The ticket holder is responsible for all taxes and surcharges for an upgrade award.